Assessing Service Quality: Satisfying the Expectations of Library Customers
American Library Association, 1998
Paper: 978-0-8389-3489-0
Library of Congress Classification Z711.H45 1998
Dewey Decimal Classification 025.5
Paper: 978-0-8389-3489-0
Library of Congress Classification Z711.H45 1998
Dewey Decimal Classification 025.5
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