logo for American Library Association
Assessing Service Quality
Satisfying the Expectations of Library Customers
Peter Hernon
American Library Association, 2015

logo for American Library Association
Assessing Service Quality
Satisfying the Expectations of Library Customers
American Library Association
American Library Association, 1998

front cover of Document of Expectations
Document of Expectations
Devon Abbott Mihesuah
Michigan State University Press, 2011

When Hopi/White Mountain Apache anthropologist Tony M. Smokerise is found murdered in his office at Central Highlands University, the task of solving the crime falls to jaded Choctaw detective Monique Blue Hawk and her partner Charles T. Clarke. A seemingly tolerant and amicable office of higher education, the university, Monique soon learns, harbors parties determined to destroy the careers of Tony and his best friend, the volatile Oglala anthropologist Roxanne Badger. In the course of her investigation, Monique discovers that the scholars who control Tony’s department are also overseeing the excavation of a centuries-old tribal burial site that was uncovered during the construction of a freeway. Tony’s role in the project, she realizes, might be the key to identifying his murderer. This virtuosic mystery novel explores, in engrossing detail, the complex motives for a killing within the sometimes furtive and hermetic setting of academia.

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front cover of Expectations and the Structure of Share Prices
Expectations and the Structure of Share Prices
John G. Cragg and Burton G. Malkiel
University of Chicago Press, 1982

John G. Cragg and Burton G. Malkiel collected detailed forecasts of professional investors concerning the growth of 175 companies and use this information to examine the impact of such forecasts on the market evaluations of the companies and to test and extend traditional models of how stock market values are determined.

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front cover of The View from Prague
The View from Prague
The Expectations of World Leaders at the Dawn of the 21st Century
Jirí Musil
Central European University Press, 2007
This work is the result of the Forum 2000 conferences initiated by Václav Havel and Elie Wiesel. The book is based mainly on the first five conferences which were held in Prague from 1997.  The first essay written by Václav Havel deals with spiritual preconditions of the global survival of humankind, and the second one is the quintessence of Havel's views on the world which we have inherited as well as his views on our hopes for the future. The book closes with Havel's personal reflection on the deeper meaning and aim of the Forum 2000 meetings.  Subsequent chapters analyze and interpret the ideas that were expressed by the speakers and interlocutors of the first five conferences in which they tried to identify and understand the primary issues facing mankind globally. Reflections deal with the main dimensions of globalization and with their synchronicities as well as asynchronicities based on the quintessences of the annual conference reports.
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