logo for American Library Association
Assessing Service Quality
Satisfying the Expectations of Library Customers
Peter Hernon
American Library Association, 2015

logo for American Library Association
Assessing Service Quality
Satisfying the Expectations of Library Customers
American Library Association
American Library Association, 1998

front cover of Document of Expectations
Document of Expectations
Devon Abbott Mihesuah
Michigan State University Press, 2011

When Hopi/White Mountain Apache anthropologist Tony M. Smokerise is found murdered in his office at Central Highlands University, the task of solving the crime falls to jaded Choctaw detective Monique Blue Hawk and her partner Charles T. Clarke. A seemingly tolerant and amicable office of higher education, the university, Monique soon learns, harbors parties determined to destroy the careers of Tony and his best friend, the volatile Oglala anthropologist Roxanne Badger. In the course of her investigation, Monique discovers that the scholars who control Tony’s department are also overseeing the excavation of a centuries-old tribal burial site that was uncovered during the construction of a freeway. Tony’s role in the project, she realizes, might be the key to identifying his murderer. This virtuosic mystery novel explores, in engrossing detail, the complex motives for a killing within the sometimes furtive and hermetic setting of academia.

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front cover of Expectations and the Structure of Share Prices
Expectations and the Structure of Share Prices
John G. Cragg and Burton G. Malkiel
University of Chicago Press, 1982

John G. Cragg and Burton G. Malkiel collected detailed forecasts of professional investors concerning the growth of 175 companies and use this information to examine the impact of such forecasts on the market evaluations of the companies and to test and extend traditional models of how stock market values are determined.

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front cover of Material Fantasies
Material Fantasies
Expectations of the Western Consumer World among East Germans
Milena Veenis
Amsterdam University Press, 2012
In 1989 news broadcasts all over the world were dominated for weeks by images of East Germans crossing the Berlin Wall to West Germany. But what did the East Germans expect to find when they excitedly broke through the Wall? And what did they actually find when they made it over to the other side? This study draws on fifteen months of research into both the lives of East Germans before the fall of communism and their fast-changing world after they embraced capitalism. Grounded in powerful anthropological insights, Milena Veenis argues persuasively that national identifications and the bond between state and citizenry in both East and West Germany over the past twenty years has been shaped by the far-fetched, socialist and capitalist promises of consumption as the road to ultimate well-being. These promises also functioned as a way to cover up the more shameful and dirty aspects of both countries’ history and social life.
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front cover of Reaching Higher
Reaching Higher
The Power of Expectations in Schooling
Rhona S. Weinstein
Harvard University Press, 2002

“She has a funny way of looking at you,” a fourth-grader told Rhona Weinstein about his teacher. “She gets that look and says ‘I am very disappointed in you.’ I hate it when she does that. It makes me feel like I’m stupid. Just crazy, stupid, dumb.” Even young children know what adults think of them. All too often, they live down to expectations, as well as up to them. This book is about the context in which expectations play themselves out.

Drawing upon a generation of research on self-fulfilling prophecies in education, including the author’s own extensive fieldwork in schools, Reaching Higher argues that our expectations of children are often too low. With compelling case studies, Weinstein shows that children typed early as “not very smart” can go on to accomplish far more than is expected of them by an educational system with too narrow a definition of ability and the way abilities should be nurtured. Weinstein faults the system, pointing out that teachers themselves are harnessed by policies that do not enable them to reach higher for all children.

Her analysis takes us beyond current reforms that focus on accountability for test results. With rich descriptions of effective classrooms and schools, Weinstein makes a case for a changed system that will make the most of every child and enable students and teachers to engage more meaningfully in learning.

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