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Core Tech Competencies for Librarians and Library Staff
by American Library Association
American Library Association, 2009
Paper: 978-1-55570-660-9
Library of Congress Classification Z682.35.T43C67 2009
Dewey Decimal Classification 020.7155
Paper: 978-1-55570-660-9
Library of Congress Classification Z682.35.T43C67 2009
Dewey Decimal Classification 020.7155
TOC
TABLE OF CONTENTS
PART I: OVERVIEW OF TECHNOLOGY COMPETENCIES FOR TODAY'S LIBRARIANS AND LIBRARY STAFF 1. History and Overview of Technology Competencies in Libraries ............. ....................... ...... 3 Susan M. Thompson Overview ............. ...... ........................... 3 Introduction ............. ........... ........... ..... . 3 Competencies ........................................... 4 History of Library Technology and Technology Competencies .......................................... 8 Defining Today's Technology Competencies .................... 19 Future of Technology Competencies ......................... . 34 2. The Library School's Role in Preparing New Librarians for Working with Technology ............. ........... 41 Diane Neal Overview .................. .......... ................. 41 Introduction ............... ...... .............. ..... . 41 Technology and the Twenty-First-Century Librarian .............. 42 Core Technology Competencies for All Librarians ................ 43 New Competencies for New Librarians: Hard and Soft Skills ................... ............ .......... 46 The Role of Library and Information Science Programs ........... 49 Where We Are Now and Where We Should Be .................. 51 Conclusion ............................... . ............ 52 PART II: CORE COMPETENCIES FOR LIBRARY TECHNOLOGY SPECIALISTS 3. Management and Technology Competencies for the Systems Librarian ................................... 73 Susan M. Thompson Overview ................................................. 73 Introduction .............................................. 73 History of Systems Librarianship and Library Technology ............................................. 75 Entrance into the Systems Librarian Profession .................. 78 Systems Organization Structure .............................. 81 Systems Librarian Responsibilities ............................ 84 Core Competencies for Systems Librarians ..................... 86 Conclusion ............................................... 101 4. Core Competencies for Non-Librarian Systems Managers .................................... 109 Kevin Herrera Overview .................................. ........... 109 Introduction .............................................. 109 Non-Librarians versus Librarians ............................. 110 Non-Librarians versus Librarians in Systems Positions ............ 112 Then and Now: The Evolution of Our Systems Support Roles ........................................... 116 In the Trenches: Daily Operations and Management .............. 119 How Do I Get There from Here? ............................. 127 Notes from the Field: Before and After the MLS .................. 128 Conclusion ............................................... 129 5. Social Survival Skills for the Lone Information Technology Librarian ........................ ........... 137 Michelle Robertson Overview ................................................. 137 Introduction .............................................. 138 Customer Groups .......................................... 139 Institutional Factors (College Administration, the Budget) ......... 141 Character Types ........................................... 142 Social Survival Competencies for the Lone Systems Librarian ............................................... 142 Conclusion ................................................ 158 PART Ill: SUCCESSFUL COMPETENCY IMPLEMENTATION PROGRAMS 6. Reinventing Information Technology Support at the Public Library of Charlotte and Mecklenburg County, North Carolina ............... ......... .............. 161 Kevin Moderow Overview .................................... ......... 161 Introduction ................... ........................ 161 The Technical Support Problem .............................. 162 Creating the Solution ..................................... 164 Infrastructure Competencies ................................. 165 Library Technology Competencies ............................ 167 Internet and Emerging Technologies Competencies .............. 170 Realigning the IT Staff ................... ....... .......... 171 Managing IT ........................... . .................. 172 Conclusion .................. ................ ......... 172 7. Core Technology Competencies at University of Texas Southwestern Medical Library ......................... 187 Richard Wayne Overview .............................................. 187 Introduction ........................................... 187 The UT Southwestern Medical Library ....................... 188 Development of a Multi-Session Training Series for Library Staff ............................. .......... 189 Extending Our Reach-Unit Liaisons ........................... 192 Keeping Our Skills Up to Date ............................... 194 8. The Core Competency Program at the University of Iowa Libraries .............. ... .. .................... 205 Paul Soderdahl and Donna Hirst Overview ................ .............................. 205 Introduction .......................................... 205 Section I: Planning the Core Competency Program .............. 206 Section II: Implementing the Core Competency Program ......... 213 Summary and a Look to the Future ............................ 218
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