TABLE OF CONTENTS
		
PART ONE: What Kind of Conflict is Really Going on in Libraries?
Chapter One: When You Go to Work, You Bring More Than Your Lunch From Home
Chapter Two: How to Identify the Actors in the Play: All the World's a Stage... 
Chapter Three: The Role of Unions
Chapter Four: The Specter and Reality of Workplace Violence 
PART TWO: Stories from the Trenches: The Survey and Scenarios
Chapter One: The Internal Candidate
Chapter Two: But She's Had Such a Hard Life ...
Chapter Three: It is Obvious We Do Not Matter
Chapter Four: I Don't Have to Listen to This!
Chapter Five: Love in the Afternoon
Chapter Six: She's Making Me Feel Strange!
Chapter Seven: Useless, Totally Useless!
Chapter Eight: Let Me Do My Job!
Chapter Nine: What is Taking Those People So Long?
Chapter Ten: I've Got a Great Idea for You!
Chapter Eleven: I'd Really Like to Help Donnie
Chapter Twelve: This Place is a Zoo!
Chapter Thirteen: The Problem With Eddie
Chapter Fourteen: Totally Incompatible?
Chapter Fifteen: Is it Really All that Important?
Chapter Sixteen: Thou Shalt Not Suffer...
Chapter Seventeen: It's Happening Again ...
PART THREE: Managing Conflict Before It Manages You
Chapter One: Developing Emotional Intelligence: A Place to Begin
Chapter Two: Planning For, not Denial of Workplace Conflict
Chapter Three: Examining Your Organizational Culture
Chapter Four: Leadership: So Much more than Management
Appendix: The Survey and Its Results
Bibliography