Contents
Preface
Anxiety Induced by Illness and the "Sick Role"
Worries About Family, Job, and Finances
Chapter 2. Patients' Perceptions and Expectations
Perceptions of Patient Care
Expectations of Patients
Chapter 3. "Things" as Familiar and Comforting Symbols
The Importance of "Things"
Inflexibility in the Use of the Patients' Environment
The Use of Food and Dining-Rooms as Social Therapy
The Potentiality of Patient Lounges as Social Situations
The Need for Other Social Facilities
Animals
Discussion
Chapter 4. Receiving the Patient into the Hospital
Efforts to Improve Admission Procedures
Discussion
Chapter 5. Visitors and Visiting Hours
Visiting on Pediatric Services
Visiting on Services for Adult Patients
Chaplains as Friendly Visitors and Comforters
Helping the Visitors
Discussion
Chapter 6. The Therapeutic Role of Patient as Helper
What Patients Can Do
Knowledge of Individual Patients Required
The Therapeutic Importance of the Peer Group
Chapter 7. Effecting Change
The Consequences of "Wordfacts"
How Changes Can Be Initiated
Who Should Undertake Change?
Appendices