Technical Services isn’t the hidden discipline it once was. Even so, despite all the cross-departmental interaction, misconceptions about the work are all too common. It’s incumbent on technical services staff to take a proactive approach by communicating to others their value to the library and institutional mission. Spotlighting several successful initiatives, this collection will give you the guidance to bolster communication within departments, across the library, and campus-wide. You’ll learn about

• applying the 7 principles of communities of practice to break down silos;
• software such as Trello, Basecamp, and Confluence that can improve communications workflows;
• ticketing systems and training to help frontline staff solve e-resource access problems;
• engaging faculty in collection decisions using a mix of communication channels;
• how informational classes on metadata can improve the work of staff across the library;
• supporting research data management through metadata outreach; 
• using focus groups to develop shared expectations with subject librarians;
• 4 narrative strategies to market library resources;
• using infographics as a dynamic way to illustrate progress in a collection management program;
• developing an external communication plan for a library de-selection project;
• using portfolio management to collaboratively implement new services; and
• planning a cross-departmental retreat.

From researching to remixing, library users need your guidance on a wide range of copyright topics. The way to move beyond “yes, you can” or “no, you can’t” is to become a copyright coach. In this collection librarian and attorney Smith teams up with information literacy expert Ellis to offer a framework for coaching copyright, empowering users to take a practical approach to specific situations. Complete with in-depth case studies, this collection provides valuable information rooted in pragmatic techniques, including

• in-depth discussion of the five questions that will help you clarify any copyright situation;
• storytelling techniques to enliven copyright presentations, plus ways to use music or YouTube to hook students into copyright topics;
• three coaching scenarios that tie into ACRL’s Framework for Information Literacy for Higher Education and bring real-world applications to your library instruction;
• how-to guidance on leading mock negotiations over real journal publishing agreements;
• a 90-minute lesson plan on author rights for writers in a student journal;
• tips for teaching instructional designers how to apply copyright and fair use principles to course management systems; and
• an LIS copyright course assessment model.

This resource will help you become a copyright coach by showing you how to discern the most important issues in a situation, determine which questions you need to ask, and give a response that is targeted to the specific need.

The recipient of rave reviews from far and wide (Journal of Hospital Librarianship deemed it “a librarian’s dream … very forward-thinking”), since its initial publication this text has served as an essential resource for both LIS students and practitioners. The new fourth edition offers an updated, comprehensive examination of the myriad of basic skills effective library managers must exercise throughout their careers. Throughout, Evans and new co-author Greenwell pay close attention to management in "new normal" straitened economic conditions and the pervasive impact of technology on a library manager’s role. This book’s coverage includes

• a new focus on how being in the public/nonprofit sector influences the application of management basics such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing;
• the managerial environment, organizational skill sets, the importance of a people-friendly organization, and legal issues;
• key points on leadership, team-building, and human resource management;
• budget, resource, and technology management;
• management ethics, with a lengthy discussion of why ethics matter; and
• tips for planning a library career, with a look at the work/life debate.

This book, to quote Australian Library Journal, is “a recommended text for library science students, but is also an excellent source of information for career librarians wanting to refresh their knowledge of library management in a fast-moving information services environment.”