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Build a Great Team
One Year to Success
Catherine Hakala-Ausperk
American Library Association, 2013

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The Color Bind
Talking (and Not Talking) About Race at Work
Erica Gabrielle Foldy
Russell Sage Foundation, 2014
Since the 1960s, the dominant model for fostering diversity and inclusion in the United States has been the “color blind” approach, which emphasizes similarity and assimilation and insists that people should be understood as individuals, not as members of racial or cultural groups. This approach is especially prevalent in the workplace, where discussions about race and ethnicity are considered taboo. Yet, as widespread as “color blindness” has become, many studies show that the practice has damaging repercussions, including reinforcing the existing racial hierarchy by ignoring the significance of racism and discrimination. In The Color Bind, workplace experts Erica Foldy and Tamara Buckley investigate race relations in office settings, looking at how both color blindness and what they call “color cognizance” have profound effects on the ways coworkers think and interact with each other. Based on an intensive two-and-a-half-year study of employees at a child welfare agency, The Color Bind shows how color cognizance—the practice of recognizing the profound impact of race and ethnicity on life experiences while affirming the importance of racial diversity—can help workers move beyond silence on the issue of race toward more inclusive workplace practices. Drawing from existing psychological and sociological research that demonstrates the success of color-cognizant approaches in dyads, workgroups and organizations, Foldy and Buckley analyzed the behavior of work teams within a child protection agency. The behaviors of three teams in particular reveal the factors that enable color cognizance to flourish. While two of the teams largely avoided explicitly discussing race, one group, “Team North,” openly talked about race and ethnicity in team meetings. By acknowledging these differences when discussing how to work with their clients and with each other, the members of Team North were able to dig into challenges related to race and culture instead of avoiding them. The key to achieving color cognizance within the group was twofold: It required both the presence of at least a few members who were already color cognizant, as well as an environment in which all team members felt relatively safe and behaved in ways that strengthened learning, including productively resolving conflict and reflecting on their practice. The Color Bind provides a useful lens for policy makers, researchers and practitioners pursuing in a wide variety of goals, from addressing racial disparities in health and education to creating diverse and inclusive organizations to providing culturally competent services to clients and customers. By foregrounding open conversations about race and ethnicity, Foldy and Buckley show that institutions can transcend the color bind in order to better acknowledge and reflect the diverse populations they serve.
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Conflict in Organizational Groups
New Directions in Theory and Practice
Leigh Thompson
Northwestern University Press, 2007

The chapters in this book were presented at a conference held at the Kellogg School of Management in June 2005 entitled Conflict in Organizational Groups: New Directions in Theory and Practice. The Kellogg Team and Group Research Center (KTAG) and the Kellogg School of Management cosponsored the conference. The goal of the conference was to bring together both junior and senior scholars from a variety of disciplines to discuss their newest ideas and current trends in group conflict research. The chapters in this book represent perspectives from the fields of business, political science, sociology, and psychology.

The idea to organize a conference about conflict in organizational groups arose from three interrelated and exciting opportunities for theory and practice--both the academic and business press have focused growing attention on the management challenges of organizational groups; the academic community has begun to integrate various disciplinary perspectives, as evidenced by a growing number of cross-disciplinary coauthorships and thematic conferences; and several statistical and methodological advances have allowed scholars to better model variables across levels of analysis.

Taken together, these three reasons inspired the assembling of the interdisciplinary mix of seasoned and newly minted authors who in this volume tackle important and complex questions about group conflict. Their chapters represent cutting-edge advances in theory, methodology, and challenges to dominant perspectives.

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Increasing the Odds for High-Performance Teams
Lessons Learned
Arlen Leholm
Michigan State University Press, 2006

Have you ever wondered why some work teams greatly out-perform others within the same organizational settings? Have you questioned whether work teams from very different sectors of the economy and society achieved a high performance level by using similar means? Have you considered what you or others might do to help eams increase their chances of becoming truly high performing? Increasing the Odds for High-Performance Teams is written for the business leader who is inquisitive but busy—who seeks new lessons about high team performance but wants them to be succinct and efficient.
     The book is intended to assist professionals in private, public, and not-for-profit organizations who want to use teams to enhance job performance. Also, it is intended to be helpful to the team members, team leaders, mentors, coaches, and administrators across these sectors who want to diagnose their team and organizational conditions, in order to make improvements.

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Language at Work
Analyzing Communication Breakdown in the Workplace to Inform Systems Design
Keith Devlin and Duska Rosenberg
CSLI, 1996
People are very creative in their use of language. This observation was made convincingly by Chomsky in the 1950s and is generally accepted in the scientific communities concerned with the study of language. Computers, on the other hand, are neither creative, flexible, nor adaptable. This is in spite of the fact that their ability to process language is based largely on the grammars developed by linguists and computer scientists. Thus, there is a mismatch between the observed human creativity and our ability as theorists to explain it. Language at Work examines grammars and other descriptions of language by combining the scientific and the practical. The scientific motivation is to unite distinct intellectual traditions, mathematics and descriptive social science, which have tried to provide an adequate explanation of language and its use on their own to no avail. This volume argues that Situation Theory, a theory of information couched in mathematics, has provided a uniform framework for the investigation of the creative aspects of language use. The application of Situation Theory in the study of language use in everyday communication to improve human/computer interaction is explored and espoused.
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