Anybody who reads the newspaper headlines and understands that conflicts--whether in the Middle East, the former Yugoslavia or right in his or her neighborhood--cause tremendous human suffering can appreciate this book. The authors, who belong to the Harvard Negotiation Project, present their case in the most readable fashion. Although they cite mostly international conflicts as examples, their insights and suggestions are applicable to domestic situations...The book goes on to present a blueprint for improving the process of coping with conflict--that is by breaking a conflict down and dealing with it piece by piece. A reader can look at the various chapters of the book as a step-by-step approach to handling conflict...This book is an important tool for civic and government leaders, students, academics and researchers, dispute resolution practitioners, journalists, diplomats, and anybody who cares to give conflict resolution a serious thought.
-- Cindy Fazzi Dispute Resolution Journal
Offers a clear approach for dealing with conflicts of interest of any kind, particularly focusing on how to help with the persistent and complex political and economic conflicts that, unfortunately, appear to plague the world today. Probably the first primer about conflict management on a global scale. Urgently needs to be widely read.
-- International Journal of Strategic Management
A wise little book with much to say about constructively shaping the future.
-- Future Survey
Originally a handbook for diplomats, this book contains tools and practical advice for anyone dealing with conflict...By following [the authors'] guidelines, a negotiator can create a checklist of steps, a set of tools, and an action plan. The charts, or tools, throughout the book provide quick, clear ways to clarify thinking about conflicts.
-- Sloan Management Review
The book continues in the tradition of Fisher and William Ury's Getting to Yes, but the focus is less on teaching people to negotiate in their own disputes than on how to help resolve other parties' conflicts...It offers a great deal of advice on getting conflicting parties to the table, viewing disputes from a variety of perspectives, generating creative solutions to disputes, and moving conflicting parties toward peaceful settlements...A lot of ground is covered in a relatively short book. Readers intent on resolving actual conflicts can derive a checklist of steps and considerations from the book. Experienced negotiators will find much of their intuition codified and may glean some new ideas.
-- Choice
Of all the books on handling conflict, Beyond Machiavelliis the most practical, creative, and down to earth. It offers lots of new ideas to anybody called upon to cope with conflict -- from diplomats at the negotiating table to secondary school teachers in the classroom.
-- Jeswald Salacuse, Dean, Fletcher School of Law and Diplomacy
A gold mine--full of insights on conflict resolution that seem obvious after reading but many of which are otherwise likely to be gained, if ever, only through long and painful experience.
-- George Rathjens, Professor of Political Science, MIT