CHAPTER 1
1 What is Common about Learning Commons? A Look at the
Reference Desk in This Changing Environment
Tim Daniels, PINES, Caroline Cason Barratt, University of Georgia
CHAPTER 2
14 Personalizing the Library via Research Consultations
Iris Jastram andAnn Zawistoski, Carleton College
CHAPTER 3
25 Reaching Beyond the Walls of the Library
Brenda L. Johnson and Laurie A. Alexander, University ofMichigan
CHAPTER 4
38 Solution Focused Reference: Counselor Librarianship Revisited
Ross T LaBaugh, California State University Fresno
CHAPTER 5
53 Embedded Library, Embedded Librarian: Strategies for Providing
Reference Services in Online Courseware
Meredith G. Farkas, Norwich University
CHAPTER 6
65 The IM Cometh: The Future of Chat Reference
Stephen Francoeur, Baruch College
CHAPTER 7
81 Friending our Users: Social Networking and Reference Services
Cliff Landis, Valdosta State University
CHAPTER 8
91 Preemptive Reference: Coming out from Behind the Desk
Brian S. Mathews, Georgia Institute of Technology
CHAPTER 9
99 Wikis and Collaborative Reference Services
John Russell University of Oregon
CHAPTER 10
106 Get in the Game: Adapting Library Services to the Needs of Garners
Chad E Boeninger, Ohio University
CHAPTER 11
120 From Desk to Web: Creating Safety Nets in the Online Library
Jerilyn R. Veldof University ofMinnesota
CHAPTER 12
135 Be You; Be Unique: How to Create Competitive Reference Services
by Being Strategically Different
fill S. Stover, Virginia Commonwealth University
CHAPTER 13
148 New Training Modes for Reference Services
Jennifer Ander and Connie Strittmatter, Montana State University
