"Offers simple, up-to-date information tailored to library professionals ... Although geared to library workers, this powerful and effective book can be used by anyone working with the public. Required reading for all library professionals."
— Library Journal
"Packs in a remarkable amount of helpful advice on improving library service for disabled patrons ... The brevity of the chapters and the focus on specific disabilities makes this a good choice for professional development reading groups and as a supplemental text for library instruction courses.
— Booklist
"The book is easy to read and understand by people from all contexts. The interesting quotes from real-life stories, supported with relevant textual imagery to corroborate examples, can apply to all settings across the globe. Whether you want to be effective in serving disabled patrons in your library or achieve progress in teaching disabled people how to read and learn, you need to read this book. You will tremendously improve your experience in relating to people having different abilities."
— Journal of the Australian Library and Information Association