edited by Kodi Laskin
American Library Association, 2023
eISBN: 978-0-8389-3863-8 | Paper: 978-0-8389-3731-0
Library of Congress Classification Z711.92.H3
Dewey Decimal Classification 027.663

ABOUT THIS BOOK | AUTHOR BIOGRAPHY | REVIEWS | TOC
ABOUT THIS BOOK
Ensuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about

  • bridging the gap between people with disabilities and those without, through empathy, patience, and understanding;

  • techniques for training staff and overcoming discomfort;

  • making your library accessible for people with mobility issues;

  • how to interact with and assist a person with limited sight or hearing;

  • guidance for interacting with a service animal handler;

  • advice on library programming for people with learning differences; and

  • best practices for effective service to patrons who use a speech assistance device.