Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display—all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of "emotion management," the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.
The overall structure of this edition is the same as in the past. The book moves from the smaller to the larger. We start with the individual as the focal unit, move to two-person relationships, and onward to issues of leadership, power, small groups, and whole organizations.This edition focuses more than ever on the managing process—on whole organizations and on managing relationships with other organizations. To underline that emphasis, we have included a new section called 'The Manager's Job.' That section deals with what managers do, how they do it, why they do it, and how they should do it.
Managing Diversity in Organizations focuses on a key issue that organizations are facing—diversity. It is here, and it is growing. The only question now is how well we deal with diversity, especially in organizational contexts.
Golembiewski identifies the many forces and factors propelling us into the age of diversity in organizations—ethical, political, philosophic, demographic, and so on—and details the historical and contemporary approaches. Most practice has focused on a "level playing field" or equal opportunity and "tilting the playing field" or equal outcomes. This volume focuses on diversity as a strategic device rather than as a nicety rooted in behavioral and organizational research. Managing diversity successfully in organizations requires a thorough understanding of management infrastructure that is consistent with diversity--especially structures of work, policies, and procedures that institutionalize and build diversity.
Introduces basic access and privacy laws, concepts,
definitions, and professional ethical standards
affecting the management of records created by
organizations, businesses, agencies, and other entities.
Modern developed nations are rich and politically stable in part because their citizens are free to form organizations and have access to the relevant legal resources. Yet in spite of the advantages of open access to civil organizations, it is estimated that eighty percent of people live in countries that do not allow unfettered access. Why have some countries disallow the formation of organizations as part of their economic and political system?
The contributions to Organizations, Civil Society, and the Roots of Development seek to answer this question through an exploration of how developing nations throughout the eighteenth and nineteenth centuries, including the United States, United Kingdom, France, and Germany, made the transition to allowing their citizens the right to form organizations. The transition, contributors show, was not an easy one. Neither political changes brought about by revolution nor subsequent economic growth led directly to open access. In fact, initial patterns of change were in the opposite direction, as political coalitions restricted access to specific organizations for the purpose of maintaining political control. Ultimately, however, it became clear that these restrictions threatened the foundation of social and political order. Tracing the path of these modern civil societies, Organizations, Civil Society, and the Roots of Development is an invaluable contribution to all interested in today’s developing countries and the challenges they face in developing this organizational capacity.
Provides a comparative framework for analyzing issues of urban planning and government
In tandem with an analysis of the basic purpose and rationale of urban planning, Peter Self discusses the achievements and failures of different types of planning authorities. Planning the Urban Region surveys in turn the planning of city governments, metro governments, and regional bodies as they attempt to guide the growth and character of large urban areas—within whose sprawl live roughly one-half of the populations of Western countries—with examples drawn from the United States, Great Britain, Canada, Australia, Sweden, and France.
Self argues that the urban region is at a political and organizational crossroads, as it must grapple with the problems of urban sprawl: the social effects of land use and housing, conflicts between local communities and the metro organizations, environmental issues, and the capacity of governmental systems to handle complex issues. Planning the Urban Region is a valuable contribution to the literature on the future of cities and urban regions and should materially inform the debate on the place of public planning in shaping that future.
The bureaucracy is the fourth branch of government, often receiving attention in times of emergency or when it is the object of criticism from the media or politicians. Less understood is how bureaucratic institutions function in a democracy, both from an organizational perspective and as institutional participants within the political arena. Drawing on rational choice approaches, computationally intensive data and modeling techniques, and systematic empirical inquiry, this original collection of essays highlights the important role bureaucracies play in shaping public policy-making. The editors of and contributors to this volume demonstrate not only the constraints political officials face in harnessing the bureaucracy but, more important, how bureaucracies function as organizational entities in diverse contexts.
George A. Krause is Associate Professor of Political Science, University of South Carolina.
Kenneth J. Meier is Charles Puryear Professor of Liberal Arts and Professor of Political Science, Texas A&M University.
In Shaping Science, Janet Vertesi draws on a decade of immersive ethnography with NASA’s robotic spacecraft teams to create a comparative account of two great space missions of the early 2000s. Although these missions featured robotic explorers on the frontiers of the solar system bravely investigating new worlds, their commands were issued from millions of miles away by a very human team. By examining the two teams’ formal structures, decision-making techniques, and informal work practices in the day-to-day process of mission planning, Vertesi shows just how deeply entangled a team’s local organizational context is with the knowledge they produce about other worlds.
Using extensive, embedded experiences on two NASA spacecraft teams, this is the first book to apply organizational studies of work to the laboratory environment in order to analyze the production of scientific knowledge itself. Engaging and deeply researched, Shaping Science demonstrates the significant influence that the social organization of a scientific team can have on the practices of that team and the results they yield.
Trial Courts as Organizations
Brian J Ostrom, Charles W Ostrom, Jr., Roger A Hanson and Matthew Kleiman Temple University Press, 2007 Library of Congress KF8719.T75 2007 | Dewey Decimal 347.731
Court administrators and judges have long acknowledged that culture plays an important role in the function of trial courts. Trial Courts as Organizations provides a comprehensive framework for understanding this organizational culture, along with a set of steps and tools to assess and measure the current and preferred culture.
The authors examine how courts operate, what characteristics they may display, and how they function as a unit to preserve judicial independence, strengthen organizational leadership, and influence court performance. They identify four different types of institutional cultures using a systematic analysis of alternative values on how work is done. Each culture is shown to have its own strengths and weaknesses in achieving values, such as timely case resolution, access to court services, and procedural justice. Accordingly, the authors find judges and administrators prefer a definite pattern of different cultures, called a "mosaic," to guide how their courts operate in the future.
The effective functioning of a democratic society—including social, business, and political interactions—largely depends on trust. Yet trust remains a fragile and elusive resource in many of the organizations that make up society's building blocks. In their timely volume, Trust and Distrust in Organizations, editors Roderick M. Kramer and Karen S. Cook have compiled the most important research on trust in organizations, illuminating the complex nature of how trust develops, functions, and often is thwarted in organizational settings. With contributions from social psychologists, sociologists, political scientists, economists, and organizational theorists, the volume examines trust and distrust within a variety of settings—from employer-employee and doctor-patient relationships, to geographically dispersed work teams and virtual teams on the internet. Trust and Distrust in Organizations opens with an in-depth examination of hierarchical relationships to determine how trust is established and maintained between people with unequal power. Kurt Dirks and Daniel Skarlicki find that trust between leaders and their followers is established when people perceive a shared background or identity and interact well with their leader. After trust is established, people are willing to assume greater risks and to work harder. In part II, the contributors focus on trust between people in teams and networks. Roxanne Zolin and Pamela Hinds discover that trust is more easily established in geographically dispersed teams when they are able to meet face-to-face initially. Trust and Distrust in Organizations moves on to an examination of how people create and foster trust and of the effects of power and betrayal on trust. Kimberly Elsbach reports that managers achieve trust by demonstrating concern, maintaining open communication, and behaving consistently. The final chapter by Roderick Kramer and Dana Gavrieli includes recently declassified data from secret conversations between President Lyndon Johnson and his advisors that provide a rich window into a leader's struggles with problems of trust and distrust in his administration. Broad in scope, Trust and Distrust in Organizations provides a captivating and insightful look at trust, power, and betrayal, and is essential reading for anyone wishing to understand the underpinnings of trust within a relationship or an organization. A Volume in the Russell Sage Foundation Series on Trust