Handbook for Management of Human Service Agencies
by T.F. Riggar and R.E. Matkin
Southern Illinois University Press, 1986
eISBN: 978-0-8093-8031-2 | Paper: 978-0-8093-1285-6
Library of Congress Classification HV91.R54 1986
Dewey Decimal Classification 361.0068


A basic guide for individuals responsible for developing and/or operating comprehensive or specialized human service programs.

Drawing on more than a decade of classroom experience and development and incorporating standards from the Commission on Accreditation of Rehabilitation Facilities (1985 Edition), Riggar and Matkin have created a management tool that is as practical for human service providers as it is for students. Here is the fundamental management knowledge required to establish or manage all types of human service programs and facilities.

The text is organized into 23 sections that describe tasks ranging from con­structing mission statements and admis­sion criteria to developing start-up budgets and allocating space for both di­rect and indirect services. Each section provides definitions and guidelines, prac­tical examples, exercises, and selected references. While the focus is on the prac­tices of the private not-for-profit sector, those working in a profit-oriented setting will find many of the sections and ex­ercises to be valuable aids for developing, operating, and maintaining successful programs.

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